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FAQ

SHIPPING INFORMATION

WHICH SHIPPING METHODS ARE AVAILABLE?

We primarily ship with our standard shipping, including tracking, for €2.90 plus VAT via Deutsche Post/DHL.

HOW LONG IS SHIPPING?

Delivery times are indicated for each product.

Currently, a delivery time of 3 to 5 business days is to be expected.

If you order products with different delivery times, the longer delivery time applies.

DO YOU SHIP INTERNATIONALLY?

We ship to the EU and Switzerland.

ORDERS AND RETURNS

WHICH PAYMENT METHODS ARE AVAILABLE?

All payment methods visible at the checkout are available to you, such as: PayPal, Klarna, credit card, Google Pay, Apple Pay.

HOW CAN I CHANGE OR CANCEL MY ORDER AFTER IT'S BEEN PLACED?

In exceptional cases, orders can be changed retrospectively. For major changes, we ask you to cancel the order and place a new one.

If you wish to cancel your order, please contact us as soon as possible.

WHAT IS THE STATUS OF MY ORDER?

If you placed your order with a customer account, you can find the status in your account.

You will receive regular updates on your order via email. If you have any further questions, please send us a message.

HOW CAN I CONTACT YOU IF I HAVE FURTHER QUESTIONS?

Please write to us using the contact form.

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